Terms & Conditions

Last updated: August 2026

These terms apply to every booking of Lux Apartment (“the apartment”, “we”, “us”), a self-catering flat in Leith, Edinburgh. By requesting and confirming a booking, the person making the booking (“the lead guest”), on behalf of everyone in the party, agrees to these terms and the house rules below. Please read them before you book.

1. Booking and payment

• A booking request sent through our website or by message is not a confirmed reservation. A booking is made only once we confirm it to you in writing.
• The booking is secured once the agreed payment or deposit has been received by the method we tell you. We never take card details on our website.
• Any balance is due by the date stated in your confirmation.
• Prices are agreed in writing for your dates; nothing is ever charged without your agreement.

2. Cancellations and changes

• By you: cancel with at least 3 days’ (72 hours’) notice before check-in for a full refund. For a cancellation inside 3 days, or a no-show, we are not able to refund the stay; if we manage to re-let the dates we will refund whatever we recover.
• Changing dates: we will always try to move your booking to alternative dates rather than cancel it, subject to availability and any difference in price — just ask.
• By us: in the unlikely event we have to cancel your booking (for example because of damage to the property or circumstances beyond our control), we will refund everything you have paid. Our liability in that case is limited to that refund.

3. House rules

You and everyone in your party agree to:

• Check-in and checkout. Arrive and leave within the agreed times — whole apartment check-in from 3:00pm, individual rooms from late morning, checkout before 11:00am for all. Earlier or later only by prior arrangement.
• Occupancy. Not exceed the maximum guests confirmed for your booking (up to six for the whole flat), with only the named guests staying overnight. No unregistered guests or additional visitors staying over without our agreement.
• No parties or events. Strictly no parties, events or gatherings.
• Quiet hours. Keep noise down between 10:00pm and 8:00am and be considerate of neighbours at all times — it is a residential building.
• No smoking. No smoking or vaping anywhere inside the apartment.
• No pets. Pets are not permitted.
• No illegal activity. No illegal drugs or controlled substances on the premises, and no use of the property for any unlawful purpose.
• Parking. Use only the parking space allocated to the apartment.
• Care of the property. Keep the apartment secure and lock up when out, use the facilities responsibly, follow the bin and recycling arrangements, turn off appliances, and leave the apartment reasonably clean and tidy.

4. Damage, loss and liability

• The lead guest is responsible for the apartment and its contents during the stay, and for the behaviour of everyone in the party.
• Please report any damage or breakage as soon as it happens. We may charge the reasonable cost of repair or replacement of anything damaged, lost or removed, and a charge may apply for lost keys or for a call-out to the property.
• Personal belongings are brought to the apartment at your own risk; we cannot accept responsibility for loss of or damage to guests’ property, or to vehicles or their contents.
• You use the apartment and its facilities at your own risk. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

5. Our right to refuse or end a stay

• We may decline a booking, refuse entry, or require a guest or party to leave without refund where these terms or the house rules are broken, where the number of guests exceeds the booking, or where behaviour puts the property, neighbours or other people at risk.

6. Your information

• We handle the personal information you give us in line with our Privacy Policy below.

7. Complaints

• If something is not right during your stay, please tell us straight away so we have the chance to put it right.

8. General

• You may not sublet, assign or resell your booking. The lead guest must be 18 or over.
• These terms, and any dispute arising from your booking or stay, are governed by the law of Scotland.

Booking Lux Apartment means you accept these terms.

Privacy Policy

Last updated: August 2026

Who we are. Lux Apartment, Leith, Edinburgh, Scotland. You can reach us at surjeetsodhi@icloud.com. We are the data controller for the information described here.

What we collect, and why

When you send a booking enquiry through this site, we ask for:

• Your name and email address — so we can reply to you and confirm your stay. Without these we cannot answer you at all.
• Your phone number — optional. It only makes arrival arrangements easier.
• Your dates, room and party size — so we can check the booking is possible and quote you a total.
• Anything you type in the message box — entirely up to you. Please don't send us health information, card numbers or anything else sensitive; we don't need it and we don't want to hold it.

Our lawful basis is taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)). If you write to us and never book, we rely on legitimate interests in answering correspondence.

What we don't do

• We never take card details on this website. Payment happens separately, after we confirm your dates.
• We don't sell, rent or share your details with anyone for marketing.
• We don't send marketing emails. You will only hear from us about your enquiry.
• There are no advertising or tracking cookies on this site.

Cookies and tracking

This site sets no cookies of its own. We use privacy-friendly analytics that count page views without cookies and without building a profile of you or storing your IP address.

The map on our home page is hosted by Google. It only loads if you click it, and we tell you so before you do — because once it loads, Google may set cookies. If you never click it, nothing is sent to Google.

Who else sees your information

Your enquiry passes through two service providers, both acting on our instructions:

• Cloudflare hosts this website and processes the form submission.
• Resend delivers the enquiry to our inbox as an email.

Your enquiry email then sits in our own mailbox. Some of these providers operate outside the UK; transfers are covered by the providers' standard contractual clauses and UK adequacy arrangements.

How long we keep it

Enquiries that don't turn into a booking are deleted within 12 months. Records of actual stays are kept for six years, because HMRC requires businesses to retain accounting records for that long.

Your rights

Under UK GDPR you can ask us to give you a copy of what we hold about you, correct it, delete it, or stop using it. Email surjeetsodhi@icloud.com and we'll respond within one month. There is nothing to pay.

If you think we've handled your information badly and we haven't put it right, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.